Mark Ogbourne brings more than a decade of senior leadership experience in call center administration, operations, and healthcare‑focused member outreach. Based in Sunrise, Florida, Mark plays a vital role in advancing Retina Labs’ member engagement strategies while strengthening the efficiency, effectiveness and performance of our outreach operations.
Mark’s professional background includes distinguished leadership roles at Signify Health, Humana, and Conduent where he directed large-scale member engagement teams, implemented operational improvements, optimized workflows, and elevated key performance outcomes. He has developed and executed comprehensive programs that consistently enhanced quality measures, increased conversion rates, and improved cross-departmental engagement initiatives.
In his current role here at Retina Labs, Mark is responsible for providing leadership, structure, and strategic direction for our member outreach team. His role's primary focus includes driving engagement performance, refining operational processes, and elevating our organization’s member engagement program capabilities.